Roadside Assistance
6350 E Grant Rd. Tucson, AZ 85715
Service Number: (520) 886-1311
Monday - Friday
M - F
7am - 6pm
Saturday
Sat
8am - 4pm
Sunday
Sun
Closed
Roadside Assistance Program
The 24-Hour Mercedes-Benz Roadside Assistance Program is here for you - from replacing a flat tire, jump-starting a dead battery or providing a few gallons of fuel should you run out. Contact us via phone or the mobile app. If your vehicle has mbrace, push the "wrench" button and Mercedes-Benz personnel will be dispatched to your location at no charge.
Should your vehicle experience a mechanical issue or be involved in an accident, Mercedes-Benz Roadside Assistance will arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge for all eligible Mercedes-Benz vehicles. In the event of an accident, Mercedes-Benz Certified Collision Centers ensure that your vehicle is repaired using only Genuine Mercedes-Benz Parts. A complete list of Mercedes-Benz Certified Collision Centers can be found at www.mbcollisioncenters.com. In certain situations, additional charges may apply.
Trip Interruption
If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement to help defray your documented expenses for accommodations, meals, and related travel expenses, under these conditions:
- The breakdown occurs more than 100 miles from your home.
- The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.
- Your vehicle remains overnight at an authorized Mercedes-Benz dealership while repairs are performed.
A Mercedes-Benz dealer will reimburse you up to $300 per night* for documented actual lodging, food and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.
*All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.
Other Repairs
Due to the variety of special tools, parts and diagnostic equipment that are required to repair Mercedes-Benz vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than the complimentary services offered, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.
In the event a technician is called upon for repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore, dealership personnel will provide the appropriate refund in qualifying cases.
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