Mercedes-Benz of Tucson Reviews

Ivana & Greg were very professional and personable. Ivana kept me updated on the journey of my vehicle. She was so helpful when I picked up the vehicle as she explained the critical information for the control panel. I look forward to going back for a more thorough tutorial next month.

Always pleased with the service I get on my Mercedes Sprinter Van "Winnebago Revel". In and out sooner than predicted so I was able to stay on my vacation schedule! Thank you Sprinter Team!!!!!!!!!!

Mercedes-Benz of Tucson goes above and beyond they are absolutely phenomenal to work with. Once you go to Mercedes-Benz Tucson it will be very difficult to purchase from another dealership the service is just impeccable, I haven’t found another dealership that even came close to matching their level of service. The first day I went to Mercedes-Benz of Tucson Doug Benz helped me, he is phenomenal he was extremely knowledgeable, informative and listened to my wants and needs. After leaving I checked out a few other dealerships and none of them had a Doug therefore I made the decision that return the following day and purchase our first mercedes-Benz. Doug was amazing as was all the staff the day I purchased David Dudych helped me and he was also great, I don’t have a single complaint regarding this business, great service is invaluable and extremely difficult to come by these days and Mercedes-Benz of Tucson definitely sets the bar high, other companies should really take note. Mercedes-Benz Tucson I would like to say thank you from the bottom of my heart, I had a phenomenal experience working with you as was the process seamless, I look forward to continuing our relationship in the coming months and years. FYI I don’t have perfect credit but they did everything to make things happen, I’m working very hard to fix my credit however mercedes-Benz Tucson showed no negative judgment. ????

Mark, my service manager, along with everyone else at Chapman Mercedes always gives great customer service! They make you feel welcomed the minute you drive up and I appreciate that. My car is always taken great care of and looks sparkly when I pick it up! Thank you Mark & Team!

I recently purchased this vehicle and the service dept found several oil leaks that required over &4000 to correct. Kayla Dieza correspondence on these issues and subsequent repair very professional. She kept me updated consistently with the status and approval process. I knew exactly where everything stood throughout the repair and was patient with my “moaning & groaning. She made a bad experience almost feel good!

We have bought new Mercedes, and have had them serviced at Chapman’s, for 16 years. Alway great. Hoping for another 16 years. Thanks, Lucky.

Excalent customer sevice

I have been a lifelong Mercedes owner. The quality, dependability of a Mercedes cannot be beat! What makes my Mercedes experience flawless, is the professionalism, knowledge, attention to detail that my service advisor Mark Schofield, continues to exhibit. When I take my Mercedes in for service, Mark is very accommodating, friendly, knowledgeable always!! He treats me as if I am his only customer. I can't imagine a better service advisor. Not only is a Mercedes an incredible car, however the service from Mark at Chapman is beyond expectation. I am very grateful and appreciative. Yes, I will continue to be a lifelong Mercedes owner. Thank you Chapman Mercedes and thank you Mark Schofield!

This dealership does “service” with great aplomb. Staff are all very well trained and friendly. Lucky is the best. I have never had a problem with my car post service. And the facility is very well maintained.

Although my car is a 2015, but with only 27,000 miles on the GLA, the valve body failed. Mercedes put TWO new parts on, they also failed. It was not until the third valve body, sent from Germany, was obtained that the problem was resolved. While the Mercedes Benz service department was superb, I would have expected Mercedes USA to recognize the inferior quality of the part and at least discount the over $4,000. repair cost. I highly recommend Mercedes Benz of Tucson and their service department, but not so much about the quality commitment of Mercedes Benz automobiles.

Done on time and perfect as always. Highly recommend Mercedes Benz of Tucson Service

I have. O complaints about how my car was serviced, the helpful service rep, or time spent there. I don’t think you should offer a complimentary wash unless you’re planning on doing a good job. My trunk wasn’t vacuumed, the dust on console had just been moved around, not removed, the windows on passenger side hadn’t been touched, and the vacuum job inside the car was very poorly done. I was very surprised that this was the best Mercedes can do.

Your service was the best that you could do given the major problem.

software issues were promptly addressed and some part(s) were replaced within 24 hour even though they were not immediately available at the dealership. Kayla, again, was terrific with updates, prompt responses and ultimately delivering an excellent service experience overall.

Very satisfied

MB of Tucson delivers excellent service and is invested in customer care. Advisor Steve Shumaker coordinated our recent service and repair. He was respectful, prompt and efficient, explaining what was necessary, how long the repair would take, set up a loaner car, and we were finished with the drop-off in fewer than 15 minutes. He messaged us on the progress through the customer portal; very convenient. Steve explained what was serviced and the car was ready for pick-up when we arrived. As is typical, the dealership’s reception and attendants were all courteous and helpful. Seamless experience all around.

I always appreciate the advice and service provided by my service consultant, the services department, as well as all staff.

All employees who helped were friendly and explained service well

Mark Schofield far exceeded my expectations as he always does!! He was efficient, attentive and kind!

Quality service. In and out, the tech is top notch and Lucky is great

Brand new AMG SL 55 with software issues; Kayla was of tremendous help in getting me an appointment very quickly and a loaner was provided. Not all issues could be solved at one time, yet Kayla continues to update me about progress and provides quick returning appointments. Overall I am very satisfied and I will continue to work with MB of Tucson as necessary

My service was outstanding

See above

The service to my Rv was finished on time . And the hospitality was very good !

My wife and I brought in our Mercedes as a piece broke off our door handle and we wanted it repaired. Lucky took care of us by seeing if it was covered under warranty, getting the part in, and having the car repaired quickly. He was reassuring and extremely communicative with me during this whole process. Lucky is truly an asset to Chapman and I can’t say enough good things about Lucky’s service and commitment to his customers!!!

I have been going to Mercedes Benz of Tucson for 20+ years and always receive good service. There have only been a couple of negative circumstances in all that time, but not related to service. I like all the folks that work there and am treated with respect and care. I would recommend them for any Mercedes service or purchase.

Getting through to my service advisor, Dave Layton, via your new answering system was pure hell.

Great experience all around. Easy process. Met at checkin and referred to service advisor who was helpful and professional. She assisted throughout the process. I would highly recommend this dealership. WTS

This was my first service and the experience was great. The service advisor was awesome to work with.

Top notch service and customer communication

Lucky and the service crew were outstanding. Also the service greeters and reception area team were fantastic.

The service manager and his staff always do amazing job

I travelled from North Scottsdale to Tuscon to find the right car for me. And I did. David Dudyk (salesman) helped me build the exact car I desired. He went over every possible option. I was truly impressed by his knowldege of every spec of this car. As such, We arrived at the perfect auto for me. He did not oversell anything. It was a fully loaded 450 GLE, in a magnificent silver Blue Metallic. During the sales process I was lucky to meet Tamara Criswell, THE Sales Manager Extroadinaire, who provided a remarkably fair trade in value and was able to express her philosophy that this be a positive experience. During the manufacturing process, there were some challenges post COVID, and she was a MASTER at resolving them. In fact,. at 64 years old (Me), I was amazed at her finesse; and David's patience with me. (He even brought me flowers at my delivery!). Voila', one day, my car arrived far more incredible than I imagined it would be . What I found most amazing, however, was the financing part:: You know all the paperwork and other stuff. and upselling at the end with hidden fees?..... NOT HERE...... I met Greg. who had everything completed and done by the time I arrived. after one phone call....no surprises, no "mandatory fees", and no attempt at selling anything...... just a well prepared paperwork pile, that was clear and simple. This guy knew what he was doing and how to do it without any BS. So, being someone who loves the Mercedes product, I can say, this place Stabds out, and sends the message that they want you to be happy "with your experience "as well as your car. They were fair and honest; as well as worth the time and energy to get there. So, try them out, if this type of process is something you are looking for. I will be back, I am sure......Thanks to everyone there!

Ramon is great to work with. He’s knowledgeable, efficient and personable. The front office staff was very professional. It was a pleasure doing business with Sprinter, Tucson.

I have been a customer at MB of Tucson for several years. Shawn Aranda has been my service representative and he has done an admirable job. Always helpful and very courteous. However, at my recent visit when paying my bill for two rear tires, the current policy is to put a 3% surcharge on the total when using a credit card. Seriously? That is nickel and diming the customer. Simply build it into the charges!

As always, the service was great and completed in a timely manner!

great and quick to get it back to perfect

My thanks to Kayla for her excellent job when I brought my car in for service. She is always very polite and professional and treats me with respect. I trust her to get my car through the process in a timely manner and communicates with me if anything comes up i should know about. I will not go to any other advisor but Kayla!!!! Thanks again!

This was my second purchase of a Mercedes. It’s always a nice relaxed experience.Brandon was very helpful knew the vehicle inside out. Very professional and attentive. And what nice is if I have any Questions he’s always available to take my call. Like he says “he comes with the car”. Great business practice. Thanks Brandon for a great Day.

Great help upon making a decision

Mark Scofield has been my service advisor for some time. He always expedites as much as possible. I have been very pleased over the years. I have never had any issues he did not handle.

As always, it's a pleasure dealing with Lucky. He provides me with A+ service. He is very professional and answers all my service questions.

Kayla Diaz is the best! She stays on top of why your vehicle is there for and keeps you advised throughout the process of status. Makes the service experience much more tolerable!

I took my car in for wheel alignment and when I was leaving I ask Mark (my service advisor) about a problem I had with my windows being pitted. Mark took a look and gave me advice on the problem not being pitting but some kind of overspray. He told me what to do and it worked perfectly. Thanks Mark

From the initial contact to the conclusion of my service, my experience was A number on!. My service tech, Steve was great.

Had a great experience with the sales consultant Brandon Gates. He was helpful both before and after the sale and continues to be in explaining the C300.’s capabilities. My biggest complaint was the finance person who was not helpful at all and almost killed the deal.

We love the service center staff! Our rep, Mark Schofield, is awesome. For the past 9 years he’s taken exceptional care of us and our vehicle. We are so lucky to have found this dealership and to have Mark’s attention and support - he’s like family. Everyone is friendly, and I love it when the service is done and my car is waiting for me, freshly washed and driving like new. Thank you Mark for being awesome, and thank you to Mercedes Benz of Tucson!!

As usual, Mark provided excellent service which I have come to expect from him

Kala is amazing. Attentive , professional & super nice

Always a great experience with your service team in Tucson. The guys who greet you are always very polite and helpful. Shawn has been our service rep and he is the nicest guy. Other than the cost ?? always a good experience

Lucky was both professional and congenial. He informed me what the service entailed, how long it would take, and the estimated cost. At the conclusion of the appointment, he went over the details of what was performed and any recommendations. Why would anyone who owns a Mercedes Benz go anywhere else for service. Thanks again. Tom Mason

Mercedes-Benz of Tucson - Amazing Experience. The facility is Immaculate, and the Vehicles on-site were meticulous, with a huge inventory to peruse. Our salesman Mark Weiss in a single word "outstanding".

I was not satisfied with how my E300 was driving. Service Advisor, Kayla, professionally took my call and scheduled a test drive with Aussie. He was very professional in identifying a couple problems and analyzing on a hoist. During the process, Kayla kept me updated often on the repair status & my needed approvals to proceed with repair recommendations. Kayla’s communication on findings & needed repairs was appreciated and just the right amount of communication for my wife and I to be confident that the process was professional and my car was being well maintained!! Thank you Mercedes!!! Keith

As I have come to expect, Mark Schofield provided a wonderful experience. He is knowledgeable, courteous, and thorough. Great job.

Mark was great Very pleasant and accommodating

Service team, especially service contact Mark always a pleasant and easy experience.

Thank you Kayla! Very impressed with the service team! Much appreciated!

Our sales lady was great and kept us informed about the delivery date of the Mercedes that we had special ordered. Although she could not be there when we took delivery of the new Mercedes due to a family emergency, another salesperson took care of us. He showed us all of the technical features of the SUV and told us to come back anytime and see him if we had any questions about the set up.

Ivanna was fantastic and provided the no pressure professional experience we expected. We will be return customers!!!!

We had a troublesome issue with our camera system. Our service tech did a great job finding and fixing the issue. Our service advisor, Lucky Luechtefeld, kept us informed. We appreciate the great service we get from Lucky and at Mercedes-Benz of Tucson

Brandon was very knowledgeable.

Hi John, Kyle Roethlein welcomed us with open arms and provided outstanding warranty and maintenance service on our 2023 Mercedes Sprinter camper van. Kyle’s technical expertise as well as interpersonal skills were amazing! Being first time Mercedes Sprinter owners and travelers from Colorado, we feel like our experience at Sprinter of Tucson with Kyle at the helm and our point person was like arriving to an oasis in the desert. We became friends with Kyle and will plan a return road trip to include a stop at Sprinter of Tucson for future maintenance services. We already have and will continue to recommend Kyle and Sprinter of Tucson to friends and people we meet on our travels. Cheers to Kyle and your Sprinter of Tucson Service Team! Many Thanks, Ron and Barb New / Fort Collins, Colorado PS: Thanks again Kyle for the great cheeseburger lunch you grilled for me while I was there!

Needed service for our E350. From the check-in with Monique Garcia to the diagnostic (spot on) from Lucky Luechtefeld, they were terrific. I’d recommend this team to anyone. Nice job!! 5 stars!

From start to finish, our service advisor, Lucky Luechtefeld was very informative, and he kept us up-to-date on our repair of the car.

Had excellent, prompt service to solve a noise problem I had. As usual, received professional service!

I think you really need to review this fee. You charge plenty for services and then add 3% if I pay with credit card! That doesn’t seem to be consumer friendly, especially when everything at the grocery store and all others are so expensive. Please reconsider.

Had to take my car in for an issue a Mark was great getting me right in and getting me a loaner. Unfortunately there’s not a fix for my problem right now, Mercedes is aware of it and they’re working on a solution. Also wanted to give a huge shoutout to Ozzy (spelling) I believe he’s the shop manager and Brandon in Sales for fixing my ac problem!! Thank you both!!

My annual service was scheduled by Mark Schofield. Mark was out of the office on the day I brought the 2009 CLK550 in for service and Dave Layton was my service advisor. I hit a pot hole on my way to the dealership and had to replace shocks/struts, sway bars and transmission mount that I believe was caused by the impact. The parts were ordered and replaced. Dave provided a loaner car and kept me posted on the progress. I picked up the car, washed and ready to go. As always, Chapman Mercedes treated me with respect and made the experience as good a possible. I do recommend Chapman Mercedes as a great place to do business.

Very satisfied with the overall performance of the jobs requested, very profesional work and collaborators. Keep up with the excellent work.

Fantastic customer service, timely response and great communication.

I hadn't planned on buying a new car when I brought my MB in for its annual service. I was considering it, but it wasn't a solid plan. But Brandon Gates did an excellent (no pressure) job at helping me find the right MB and coordinate the trade-in of my other MB and Jag. Overall, it was quite seamless. I felt Brandon was working with me, not just trying to make a sale. It was a pleasure. Thank you.

ALL SERVICE WAS GREAT ALSO GREAT STAFF, VERY FRIENDLY AND HELPFUL.

Layton is a great service consultant.

In 2012, I purchased my GLK350 off the floor new. Since then, my car looks new mainly because Mark Schofield from service has kept nr informed of he required maintenance service needed. My GLK350 looks new and runs like a new dependable car.

I recently moved to Tucson and needed service on my car. The Mercedes service team was very efficient setting up an appointment to include a loaner car. My service rep Steve did a good job with the repairs. The woman at reception and the porters outside were all very friendly. Well done!

Ramon, Kyle, Tim and the entire team are the best!!

Service

Excellent service of my vehicle

Hands down the best service, respect and attention to detail. I'm always treated like Royalty when my Mercedes is serviced at Mercedes Benz of Tucson!!

My service advisor was very efficient, friendly and explained my service in detail.

John Hornbeck goes above and beyond to provide excellent service to his customers, which makes us all very loyal to Mercedes. Very pleasant atmosphere. The staff that takes your car when you arrive are always helpful. When we leave they offer water and are very nice.

My advisor Lucky has been very helpful and efficient every time I visit Mercedes in Tucson for service of my cars.

pleased with the service

I just purchased the new GLC300. Gorgeous car. My 4th lease with Mercedez Benz of Tucson. Brandon (sales) and Jared (finance) are the team to have for all of your automotive needs. I highly recommend this team. Super Knowledgeable and friendly

mark, was great i keeping us informed

Everyone at the service center is excellent! Mark’s been our advisor for several years for 3 different cars and we can’t say enough good things about him!!! 5 stars all the way!!

Excellent service; just if not more than expected

As always the service was great!! From the moment I arrived until my car was returned (clean -inside and out), the service received was excellent.

We are rehabbing an older but low mileage Mercedes Car. As it gets recommissioned it requires additional attention. Lucky, our service advisor has been great to work with keeping us updated as things progress. The actual work done has also been excellent.

Lucky is a great service advisor. He is honest and patient.

Attentive, personable, responded to each of our concerns.

Staff always professional & my service adviser is awesome.

I would like to thank Service Writer, David Layton who was courteous, professional and very helpful! I recently had service performed on my two Mercedes automobiles! I was very pleased by the quality and the promptness of the work. From the moment I dropped off the automobiles until I picked up them up, it was a positive experience!

Shawn was fantastic!! Loner car experience not good.

David was great! very helpful

Great quick service for my battery change

We recently had a service Vista at your dealership. I want to let you know what an excellent staff you have. Everyone was so polite, welcoming and helpful. It's very obvious that you care about your customers. We are always very pleased whenever we are there. Thanks for taking such good care of us.

Mark always does a great job , appreciate you Mark . Thanks for the outstanding service always.

Adrian Schumacher Is a top level salesman and the only reason I purchased my vehicle from Mercedes Benz of Tucson

My Service Advisor, Sean, was super and went above and beyond with this repair. He showed me the photos of the problems, explained what needed to be done and why, and brought in the repairs at a reasonable price. He is great. Hope you all have a wonderful holiday. PS: you have really good coffee. Thanks.