Mercedes-Benz of Tucson Reviews
Lucky is very professional and follows through.
All staff—valet, reception and service advisor provided friendly and efficient service. Tucson’s best!
Took care of everything my car needed
Great
Treated like one of the family. mark has always been up front as to what is happening , no surprises. Friendly people to work with.
Kayla is my service contact; she is extremely professional, competent and courteous. Needless to say I am very pleased the way she handles the car service and rapid service
David Layton has been my Service Advisor for several years. He explains what needs to be done and always keeps me updated on the progress of the work being done. I count on him to be sure that my vehicle has been serviced correctly.
This recent visit was not the first time that David and the service team provides seamless and excellent service.Recent needs as well as the current one have been met with above and beyond level of service providing both the highest quality of technical service and accomodation of customer needs.
The dealership and my service advisor have always been very responsive to my concerns. If an appointment is required they are fast, very communicative and appreciate my business.
Hello! I want to leave positive feedback for Kayla. I came in with my 2012 vehicle 6-5-2024. She is a kind person. From start to finish I felt she cared about every detail regarding my car and she let me know the status and what was recommended. I want you to know I appreciated her calling me an Uber so I could go home while the service was completed. Kayla truly has a heart for her work, and I am so grateful! Thanks to the mechanic crew as well! Sincerely, Wendy
My old blue that’s what I call. It was taken care of, top to bottom . Service was top-notch all around great job. Great exchange with Mark was always positive standup guy.. RC
Thank you for your wonderful service.
When ever I am here and placing my vehicle in for service I am treated as if I am the most important person at that time. My Car always comes back to me better then I left it. I can tell that she is happy she's cared for.
Shout out to Ramon Sanchez and the team at Sprinter Tucson. I had an issue on this past Sunday. First thing Monday morning I called and spoke with Ramon who walked me thru some options on the phone. We decided to bring the Sprinter in and the team had the part needed and corrected the issue the same day ! All under warranty. Thanks so much for the great service ! I told Ramon that I love MB of Tucson having several of my MB cars serviced with your company. No matter if it’s an S Class or a Sprinter , the great service is always performed ! Thank you and please recognize Ramon and Team Sprinter.
Professional, friendly and prompt service. Explained recommended services.
The best car service I’ve had for my Mercedes Benz, no other dealership met my standards and car needs.
Shawn is always courteous, professional, and efficient when I bring my vehicle in for any kind of service. His council is always spot on and is execution and follow up exceptional. Main reason I keep coming back to Mercedes Benz Of Tucson for my vehicles and my service.
Fixed problem under extended warranty; regular service cost 400 very high;drives like a dream.
Kayla and the whole team were very kind, courteous and helpful. Thank you for taking good care of me & my puppy Gracie, too. In the heat a service representative brought her water. ;).
Staff were helpful and kind. Mark explained everything and kept us informed on details
Amazing
Carolina went above and beyond to provide us a personal experience and professional expertise. Everyone in the sales/finance were awesome.
Lucky got me in early on Saturday for my service appt. I was out after a reasonable time to enjoy the balance of my day. Professional every step of the way.
Lucky and The Mercedes Team are terriffic!!
Gee, you guys, you are overteched, from the consistent emails,?and texts, about recommendations, and then you have to talk to the service person anyway, who sounds highly bored, if he or she is available, and then they repeat a lot of BS why the car is not ready, or why they are not available, and then none of this service is really warranted, I am thoroughly disgusted, however the car detailing was superb, thank you guys, but you have to come to grips with texting, it’s way too much..Arline Kowalski
As always, my scheduling, dealer arrival, service advisor (Shawn), shop work and vehicle completion in a timely acceptable manner. Best completion wash job in town.
I can't say enough about the fantastic service I receive for my Mercedes. My advisor is Mark Schofield. I feel very lucky that Mark is my advisor. He is knowledgeable, professional, friendly, and responsive to my questions. I know Mark is very busy, however he treats me as if I am his only customer. I am sure he does this for all of his customers. The Mercedes customer waiting area is also top notch, comfortable, and I love that I can see the team working on my car. And the app is great. What a great experience, every time! Thank you! I am a customer for life.
Rather than take a vehicle loaner my Service Advisor, Kayla Diaz, was able to work her magic and get my vehicle taken care of while we waited - much appreciated!
Ivana & Greg were very professional and personable. Ivana kept me updated on the journey of my vehicle. She was so helpful when I picked up the vehicle as she explained the critical information for the control panel. I look forward to going back for a more thorough tutorial next month.
Always pleased with the service I get on my Mercedes Sprinter Van "Winnebago Revel". In and out sooner than predicted so I was able to stay on my vacation schedule! Thank you Sprinter Team!!!!!!!!!!
Mercedes-Benz of Tucson goes above and beyond they are absolutely phenomenal to work with. Once you go to Mercedes-Benz Tucson it will be very difficult to purchase from another dealership the service is just impeccable, I haven’t found another dealership that even came close to matching their level of service. The first day I went to Mercedes-Benz of Tucson Doug Benz helped me, he is phenomenal he was extremely knowledgeable, informative and listened to my wants and needs. After leaving I checked out a few other dealerships and none of them had a Doug therefore I made the decision that return the following day and purchase our first mercedes-Benz. Doug was amazing as was all the staff the day I purchased David Dudych helped me and he was also great, I don’t have a single complaint regarding this business, great service is invaluable and extremely difficult to come by these days and Mercedes-Benz of Tucson definitely sets the bar high, other companies should really take note. Mercedes-Benz Tucson I would like to say thank you from the bottom of my heart, I had a phenomenal experience working with you as was the process seamless, I look forward to continuing our relationship in the coming months and years. FYI I don’t have perfect credit but they did everything to make things happen, I’m working very hard to fix my credit however mercedes-Benz Tucson showed no negative judgment. ????
Mark, my service manager, along with everyone else at Chapman Mercedes always gives great customer service! They make you feel welcomed the minute you drive up and I appreciate that. My car is always taken great care of and looks sparkly when I pick it up! Thank you Mark & Team!
I recently purchased this vehicle and the service dept found several oil leaks that required over &4000 to correct. Kayla Dieza correspondence on these issues and subsequent repair very professional. She kept me updated consistently with the status and approval process. I knew exactly where everything stood throughout the repair and was patient with my “moaning & groaning. She made a bad experience almost feel good!
We have bought new Mercedes, and have had them serviced at Chapman’s, for 16 years. Alway great. Hoping for another 16 years. Thanks, Lucky.
Excalent customer sevice
I have been a lifelong Mercedes owner. The quality, dependability of a Mercedes cannot be beat! What makes my Mercedes experience flawless, is the professionalism, knowledge, attention to detail that my service advisor Mark Schofield, continues to exhibit. When I take my Mercedes in for service, Mark is very accommodating, friendly, knowledgeable always!! He treats me as if I am his only customer. I can't imagine a better service advisor. Not only is a Mercedes an incredible car, however the service from Mark at Chapman is beyond expectation. I am very grateful and appreciative. Yes, I will continue to be a lifelong Mercedes owner. Thank you Chapman Mercedes and thank you Mark Schofield!
This dealership does “service” with great aplomb. Staff are all very well trained and friendly. Lucky is the best. I have never had a problem with my car post service. And the facility is very well maintained.
Although my car is a 2015, but with only 27,000 miles on the GLA, the valve body failed. Mercedes put TWO new parts on, they also failed. It was not until the third valve body, sent from Germany, was obtained that the problem was resolved. While the Mercedes Benz service department was superb, I would have expected Mercedes USA to recognize the inferior quality of the part and at least discount the over $4,000. repair cost. I highly recommend Mercedes Benz of Tucson and their service department, but not so much about the quality commitment of Mercedes Benz automobiles.
Done on time and perfect as always. Highly recommend Mercedes Benz of Tucson Service
I have. O complaints about how my car was serviced, the helpful service rep, or time spent there. I don’t think you should offer a complimentary wash unless you’re planning on doing a good job. My trunk wasn’t vacuumed, the dust on console had just been moved around, not removed, the windows on passenger side hadn’t been touched, and the vacuum job inside the car was very poorly done. I was very surprised that this was the best Mercedes can do.
Your service was the best that you could do given the major problem.
software issues were promptly addressed and some part(s) were replaced within 24 hour even though they were not immediately available at the dealership. Kayla, again, was terrific with updates, prompt responses and ultimately delivering an excellent service experience overall.
Very satisfied
MB of Tucson delivers excellent service and is invested in customer care. Advisor Steve Shumaker coordinated our recent service and repair. He was respectful, prompt and efficient, explaining what was necessary, how long the repair would take, set up a loaner car, and we were finished with the drop-off in fewer than 15 minutes. He messaged us on the progress through the customer portal; very convenient. Steve explained what was serviced and the car was ready for pick-up when we arrived. As is typical, the dealership’s reception and attendants were all courteous and helpful. Seamless experience all around.
I always appreciate the advice and service provided by my service consultant, the services department, as well as all staff.
All employees who helped were friendly and explained service well
Mark Schofield far exceeded my expectations as he always does!! He was efficient, attentive and kind!
Quality service. In and out, the tech is top notch and Lucky is great
Brand new AMG SL 55 with software issues; Kayla was of tremendous help in getting me an appointment very quickly and a loaner was provided. Not all issues could be solved at one time, yet Kayla continues to update me about progress and provides quick returning appointments. Overall I am very satisfied and I will continue to work with MB of Tucson as necessary
My service was outstanding
See above
The service to my Rv was finished on time . And the hospitality was very good !
My wife and I brought in our Mercedes as a piece broke off our door handle and we wanted it repaired. Lucky took care of us by seeing if it was covered under warranty, getting the part in, and having the car repaired quickly. He was reassuring and extremely communicative with me during this whole process. Lucky is truly an asset to Chapman and I can’t say enough good things about Lucky’s service and commitment to his customers!!!
I have been going to Mercedes Benz of Tucson for 20+ years and always receive good service. There have only been a couple of negative circumstances in all that time, but not related to service. I like all the folks that work there and am treated with respect and care. I would recommend them for any Mercedes service or purchase.
Getting through to my service advisor, Dave Layton, via your new answering system was pure hell.
Great experience all around. Easy process. Met at checkin and referred to service advisor who was helpful and professional. She assisted throughout the process. I would highly recommend this dealership. WTS
This was my first service and the experience was great. The service advisor was awesome to work with.
Top notch service and customer communication
Lucky and the service crew were outstanding. Also the service greeters and reception area team were fantastic.
The service manager and his staff always do amazing job
I travelled from North Scottsdale to Tuscon to find the right car for me. And I did. David Dudyk (salesman) helped me build the exact car I desired. He went over every possible option. I was truly impressed by his knowldege of every spec of this car. As such, We arrived at the perfect auto for me. He did not oversell anything. It was a fully loaded 450 GLE, in a magnificent silver Blue Metallic. During the sales process I was lucky to meet Tamara Criswell, THE Sales Manager Extroadinaire, who provided a remarkably fair trade in value and was able to express her philosophy that this be a positive experience. During the manufacturing process, there were some challenges post COVID, and she was a MASTER at resolving them. In fact,. at 64 years old (Me), I was amazed at her finesse; and David's patience with me. (He even brought me flowers at my delivery!). Voila', one day, my car arrived far more incredible than I imagined it would be . What I found most amazing, however, was the financing part:: You know all the paperwork and other stuff. and upselling at the end with hidden fees?..... NOT HERE...... I met Greg. who had everything completed and done by the time I arrived. after one phone call....no surprises, no "mandatory fees", and no attempt at selling anything...... just a well prepared paperwork pile, that was clear and simple. This guy knew what he was doing and how to do it without any BS. So, being someone who loves the Mercedes product, I can say, this place Stabds out, and sends the message that they want you to be happy "with your experience "as well as your car. They were fair and honest; as well as worth the time and energy to get there. So, try them out, if this type of process is something you are looking for. I will be back, I am sure......Thanks to everyone there!
Ramon is great to work with. He’s knowledgeable, efficient and personable. The front office staff was very professional. It was a pleasure doing business with Sprinter, Tucson.
I have been a customer at MB of Tucson for several years. Shawn Aranda has been my service representative and he has done an admirable job. Always helpful and very courteous. However, at my recent visit when paying my bill for two rear tires, the current policy is to put a 3% surcharge on the total when using a credit card. Seriously? That is nickel and diming the customer. Simply build it into the charges!
As always, the service was great and completed in a timely manner!
great and quick to get it back to perfect
My thanks to Kayla for her excellent job when I brought my car in for service. She is always very polite and professional and treats me with respect. I trust her to get my car through the process in a timely manner and communicates with me if anything comes up i should know about. I will not go to any other advisor but Kayla!!!! Thanks again!
This was my second purchase of a Mercedes. It’s always a nice relaxed experience.Brandon was very helpful knew the vehicle inside out. Very professional and attentive. And what nice is if I have any Questions he’s always available to take my call. Like he says “he comes with the car”. Great business practice. Thanks Brandon for a great Day.
Great help upon making a decision
Mark Scofield has been my service advisor for some time. He always expedites as much as possible. I have been very pleased over the years. I have never had any issues he did not handle.
As always, it's a pleasure dealing with Lucky. He provides me with A+ service. He is very professional and answers all my service questions.
Kayla Diaz is the best! She stays on top of why your vehicle is there for and keeps you advised throughout the process of status. Makes the service experience much more tolerable!
I took my car in for wheel alignment and when I was leaving I ask Mark (my service advisor) about a problem I had with my windows being pitted. Mark took a look and gave me advice on the problem not being pitting but some kind of overspray. He told me what to do and it worked perfectly. Thanks Mark
From the initial contact to the conclusion of my service, my experience was A number on!. My service tech, Steve was great.
Had a great experience with the sales consultant Brandon Gates. He was helpful both before and after the sale and continues to be in explaining the C300.’s capabilities. My biggest complaint was the finance person who was not helpful at all and almost killed the deal.
We love the service center staff! Our rep, Mark Schofield, is awesome. For the past 9 years he’s taken exceptional care of us and our vehicle. We are so lucky to have found this dealership and to have Mark’s attention and support - he’s like family. Everyone is friendly, and I love it when the service is done and my car is waiting for me, freshly washed and driving like new. Thank you Mark for being awesome, and thank you to Mercedes Benz of Tucson!!
As usual, Mark provided excellent service which I have come to expect from him
Kala is amazing. Attentive , professional & super nice
Always a great experience with your service team in Tucson. The guys who greet you are always very polite and helpful. Shawn has been our service rep and he is the nicest guy. Other than the cost ?? always a good experience
Lucky was both professional and congenial. He informed me what the service entailed, how long it would take, and the estimated cost. At the conclusion of the appointment, he went over the details of what was performed and any recommendations. Why would anyone who owns a Mercedes Benz go anywhere else for service. Thanks again. Tom Mason
Mercedes-Benz of Tucson - Amazing Experience. The facility is Immaculate, and the Vehicles on-site were meticulous, with a huge inventory to peruse. Our salesman Mark Weiss in a single word "outstanding".
I was not satisfied with how my E300 was driving. Service Advisor, Kayla, professionally took my call and scheduled a test drive with Aussie. He was very professional in identifying a couple problems and analyzing on a hoist. During the process, Kayla kept me updated often on the repair status & my needed approvals to proceed with repair recommendations. Kayla’s communication on findings & needed repairs was appreciated and just the right amount of communication for my wife and I to be confident that the process was professional and my car was being well maintained!! Thank you Mercedes!!! Keith
As I have come to expect, Mark Schofield provided a wonderful experience. He is knowledgeable, courteous, and thorough. Great job.
Mark was great Very pleasant and accommodating
Service team, especially service contact Mark always a pleasant and easy experience.
Thank you Kayla! Very impressed with the service team! Much appreciated!
Our sales lady was great and kept us informed about the delivery date of the Mercedes that we had special ordered. Although she could not be there when we took delivery of the new Mercedes due to a family emergency, another salesperson took care of us. He showed us all of the technical features of the SUV and told us to come back anytime and see him if we had any questions about the set up.
Ivanna was fantastic and provided the no pressure professional experience we expected. We will be return customers!!!!
We had a troublesome issue with our camera system. Our service tech did a great job finding and fixing the issue. Our service advisor, Lucky Luechtefeld, kept us informed. We appreciate the great service we get from Lucky and at Mercedes-Benz of Tucson
Brandon was very knowledgeable.
Hi John, Kyle Roethlein welcomed us with open arms and provided outstanding warranty and maintenance service on our 2023 Mercedes Sprinter camper van. Kyle’s technical expertise as well as interpersonal skills were amazing! Being first time Mercedes Sprinter owners and travelers from Colorado, we feel like our experience at Sprinter of Tucson with Kyle at the helm and our point person was like arriving to an oasis in the desert. We became friends with Kyle and will plan a return road trip to include a stop at Sprinter of Tucson for future maintenance services. We already have and will continue to recommend Kyle and Sprinter of Tucson to friends and people we meet on our travels. Cheers to Kyle and your Sprinter of Tucson Service Team! Many Thanks, Ron and Barb New / Fort Collins, Colorado PS: Thanks again Kyle for the great cheeseburger lunch you grilled for me while I was there!
Needed service for our E350. From the check-in with Monique Garcia to the diagnostic (spot on) from Lucky Luechtefeld, they were terrific. I’d recommend this team to anyone. Nice job!! 5 stars!
From start to finish, our service advisor, Lucky Luechtefeld was very informative, and he kept us up-to-date on our repair of the car.
Had excellent, prompt service to solve a noise problem I had. As usual, received professional service!
I think you really need to review this fee. You charge plenty for services and then add 3% if I pay with credit card! That doesn’t seem to be consumer friendly, especially when everything at the grocery store and all others are so expensive. Please reconsider.
Had to take my car in for an issue a Mark was great getting me right in and getting me a loaner. Unfortunately there’s not a fix for my problem right now, Mercedes is aware of it and they’re working on a solution. Also wanted to give a huge shoutout to Ozzy (spelling) I believe he’s the shop manager and Brandon in Sales for fixing my ac problem!! Thank you both!!
My annual service was scheduled by Mark Schofield. Mark was out of the office on the day I brought the 2009 CLK550 in for service and Dave Layton was my service advisor. I hit a pot hole on my way to the dealership and had to replace shocks/struts, sway bars and transmission mount that I believe was caused by the impact. The parts were ordered and replaced. Dave provided a loaner car and kept me posted on the progress. I picked up the car, washed and ready to go. As always, Chapman Mercedes treated me with respect and made the experience as good a possible. I do recommend Chapman Mercedes as a great place to do business.
Very satisfied with the overall performance of the jobs requested, very profesional work and collaborators. Keep up with the excellent work.
Fantastic customer service, timely response and great communication.
I hadn't planned on buying a new car when I brought my MB in for its annual service. I was considering it, but it wasn't a solid plan. But Brandon Gates did an excellent (no pressure) job at helping me find the right MB and coordinate the trade-in of my other MB and Jag. Overall, it was quite seamless. I felt Brandon was working with me, not just trying to make a sale. It was a pleasure. Thank you.
ALL SERVICE WAS GREAT ALSO GREAT STAFF, VERY FRIENDLY AND HELPFUL.